CUSTOMER SUPPORT

SALES

CUSTOMER SERVICE MANAGER
LOCATION: DALLAS/FT‭. ‬WORTH

Rapid Medical is quickly expanding our commercial sales operations efforts across the US. We are looking for a Customer Service Manager to help us support our increased customer relationships across the Americas Team markets.

In this role, we seek a team member who is a thought leader with a mindset for service. We expect you to be an excellent communicator who understands customer needs. We want to meet you if you are also goal-driven and analytical.

Company Overview:

Our mission is to develop safe and effective neurovascular medical devices that benefit patients and meet physicians' needs. We are committed to advancing patient care by providing the most reliable, easiest-to-use, and highest-quality products supported by proven clinical data.

We are looking for a dynamic leader to become an intricate part of their team's success. With a focus on adding immediate value to both customers and the organization, this candidate will possess all the necessary skills to drive market share while at the same time building lasting long-term relationships.

Scope & Responsibilities:

In-depth knowledge of using and optimizing ERP software
- Create and manage business processes, including special selling programs & promotions
- Generate reports
Customer master data management
- Account set up
- Pricing
- Territory alignment
- Bill-to and ship-to sites
Customer order management
- Order receipt, confirmation & entry
- Return authorization
- Credits & rebates
- Invoicing
Order fulfillment & distribution operations
- Receipt of medical devices shipped from manufacturing locations
- Picking, packing, and shipping customer orders
- Warehouse management
Inventory Management
- Marketing collateral, supplies, and demonstration products
- Car stock
- Evaluation
- Consignment
- Inventory reports, audits, and reconciliations
Finance management
- Purchase orders
- Accounts receivable & collections
- Accounts payable
- Coordination with the Corporate Finance team in Israel

Required Education & Experience:

2+ years of experience in a similar role
A high school diploma
Warehouse management experience
In-depth knowledge of using and optimizing ERP software
Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Strong interpersonal skills (customers, sales leadership, cross-functional business partners)
Strong communication skills (Listening, writing, and speaking)
Strong analytical, process, and problem-solving skills
Ability to successfully handle multiple priorities
Ability to collaborate cross-functionally with minimal supervision

Preferred Education and experience

Prior customer service experience in a medical device environment
Experience with PRIORITY ERP
Bachelor’s degree preferred

Please send your CV to our HR Department at: Kelsey.George@rapid-medical.com.

NEUROVASCULAR TERRITORY MANAGER
LOCATION: ALL MAJOR CITIES ACROSS THE US

Rapid Medical is quickly expanding our commercial efforts across the US. We are looking for a Neurovascular Territory Managers across all major cities/regions in the US to help us increase our sales revenues and maintain customer relationships in several major markets.

In this role, we seek outstanding organizational and sales skills. We expect you to be an excellent communicator who understands customer needs. If you are also goal-driven and analytical, we’d like to meet you.

Overview:

Our mission is to develop safe and effective neurovascular medical devices that are beneficial to patients and meet physicians' needs. We are committed to advancing patient care by providing the most reliable, easiest to use and highest quality products supported by proven clinical data.

We are looking for a dynamic leader to become an intricate part of the success of their team. With a focus on adding immediate value to both customers and the organization, this candidate will possess all the necessary skills to drive market share while at the same time build lasting long-term relationships.

Scope & Responsibilities:

Continually meeting or exceeding sales targets.
Analyze sales and marketing data to determine the most effective sales techniques.
Monitor customer preferences to better understand what type of sales efforts would be most effective for them.
Build and maintain strong, long-lasting customer relationships.
Monitor competition within the assigned regions.

Requirements:

5+ years of medical device experience as a Territory Sales Manager or Sales Representative.
Experience in the Neurovascular field – strongly preferred
Vascular experienced required
Proven sales executive experience, meeting or exceeding targets.
Proven ability to drive the sales process from plan to close.
Proven ability to position products against competitors.
Strategic mindset and problem-solving skills.
Excellent listening, negotiation and presentation skills.
Excellent communication and customer service skills.
Highly motivated.
Must be willing to travel 70% and cover multiple cities/states in geography, valid US driver’s license required.

Please send your CV to Kelsey.George@rapid-medical.com; please use the following format in the subject line of your email: First & Last Name, & your home city

NEUROVASCULAR TERRITORY MANAGER
LOCATION: MICHIGAN

Rapid Medical is quickly expanding our commercial efforts across the US. We are looking for a Neurovascular Territory Manager in the Michigan region to help us increase our sales revenues and maintain customer relationships in several major markets.

In this role, we seek outstanding organizational and sales skills. We expect you to be an excellent communicator who understands customer needs. If you are also goal-driven and analytical, we’d like to meet you.

Overview:

Our mission is to develop safe and effective neurovascular medical devices that are beneficial to patients and meet physicians' needs. We are committed to advancing patient care by providing the most reliable, easiest-to-use, and highest-quality products supported by proven clinical data.

We are looking for a dynamic leader to become an intricate part of the success of their team. With a focus on adding immediate value to both customers and the organization, this candidate will possess all the necessary skills to drive market share while at the same time building lasting long-term relationships.

Scope & Responsibilities:

Continually meeting or exceeding sales targets.
Analyze sales and marketing data to determine the most effective sales techniques.
Monitor customer preferences to better understand what type of sales efforts would be most effective for them.
Build and maintain strong, long-lasting customer relationships.
Monitor competition within the assigned regions.

Requirements:

5+ years of medical device experience as a Territory Sales Manager or Sales Representative.
Experience in the Neurovascular field – strongly preferred
Vascular experienced required
Proven sales executive experience, meeting or exceeding targets.
Proven ability to drive the sales process from plan to close.
Proven ability to position products against competitors.
Strategic mindset and problem-solving skills.
Excellent listening, negotiation and presentation skills.
Excellent communication and customer service skills.
Highly motivated.
Must be willing to travel 70% and cover multiple cities/states in geography, valid US driver’s license required.

Please send your CV to Kelsey.George@rapid-medical.com; please use the following format in the subject line of your email: First & Last Name, Michigan

NEUROVASCULAR CLINICAL SPECIALIST
LOCATION: ALL MAJOR CITIES

Rapid Medical is quickly expanding our commercial efforts across the US. We are looking for a Neurovascular Clinical Specialist’s across all major cities/regions in the US to help us increase our sales revenues and maintain customer relationships in several major markets.

In this role, we seek outstanding organizational and sales skills. We expect you to be an excellent communicator who understands customer needs. If you are also goal-driven and analytical, we’d like to meet you.

Overview:

Our mission is to develop safe and effective neurovascular medical devices that are beneficial to patients and meet physicians' needs. We are committed to advancing patient care by providing the most reliable, easiest to use and highest quality products supported by proven clinical data.

We are looking for a dynamic leader to become an intricate part of the success of their team. With a focus on adding immediate value to both customers and the organization, this candidate will possess all the necessary skills to drive market share while at the same time build lasting long-term relationships.

Scope & Responsibilities:

Required to collect data and feedback from customers
Support end users in the live cases
Train physician & staff on proper use of Rapid Medical products
Support live cases and coach physicians and techs through use of our product
In-service all staff on product and procedural steps
Support our territory managers by collecting case information and products used during procedures
Engage with physicians and staff to have knowledge of upcoming cases

Requirements:

Neurovascular interventional radiology knowledge
Prominent knowledge of anatomy
Radiology Technologist with Neurovascular experience preferred
Proven ability to position products against competitors
Strategic mindset and problem-solving skills
Excellent listening, negotiation and presentation skills
Excellent communication and customer service skills
Highly motivated
Must be willing to travel 70% and cover multiple cities/states in geography, valid US driver’s license required

Please send your CV to Kelsey.George@rapid-medical.com; please use the following format in the subject line of your email: First & Last Name, your home city.

JOIN OUR TEAM!

CUSTOMER SUPPORT

SALES